Hosting, Support & Maintenance

Think of a care plan as technical insurance and regular tuning for your digital stage. WordPress sites are built on open-source software, meaning plugins, themes, and core systems release updates constantly to fix security vulnerabilities or add features. If left unmanaged, these components eventually conflict, leading to broken layouts, slow speeds, or security breaches. Our plans ensure your site stays fast, secure, and online, without you having to touch a line of code.

Not at all. We believe in earning your partnership every month. All Boomfly Care Plans run on a rolling month-to-month basis. You can upgrade, downgrade, or cancel your plan at any time with 30 days' notice.

If you are on our Harmony or Performance plans, we include uptime monitoring and malware cleanup. If a security issue slips through or a server hiccup occurs, our system alerts us instantly, and we jump in to resolve it at no extra cost to you. For our Soundcheck tier, we will restore your site to its latest weekly backup immediately to get you back online safely.

Included content edit support jobs are designed for quick, routine content adjustments to things that already exist on your site.

A small job covers up to 3 minor text or image tweaks on a single page. Longer lists of edits across multiple pages are treated as multiple jobs, or quoted as a separate project. Some examples of tasks that are covered as small jobs:

• fixing typos / minor text edits
• changing a staff member's photo and bio
• updating your opening hours
• swapping out a testimonial

A publishing job covers publishing a pre-formatted document to an existing layout template. Some examples of publishing jobs:

• uploading a blog post that you've written
• adding a new product with text and images that you've provided
• adding a new calendar event that you've provided.

Our care plans cover maintenance, not fresh development or creative design. Your monthly content edit allowance does not cover building new pages, redesigning page sections, custom graphic design/branding work, complex SEO restructuring, or writing copywriting. If you need major modifications or a new feature built, we will scope the work out and provide a separate one-off project quote.

To keep our scheduling predictable and fair to all clients, unused jobs do not roll over to the next month. Think of them as a "use it or lose it" monthly allowance.

If you run out of included jobs for the month or need custom feature development, extra work is billed at our discounted care plan rates in efficient 15-minute increments:

• Soundcheck: £75 / hour
• Harmony: £65 / hour (15% client discount)
• Performance: £50 / hour (30% VIP discount)

For larger design changes or new feature builds, we will always provide a transparent, fixed-price project quote before starting work so there are never any surprise charges.

Our security networks block 99.9% of digital threats, but if a sophisticated vulnerability or third-party exploit slips through, how we handle it depends on your plan tier:

• Soundcheck: We will immediately isolate your site and offer a complete manual malware scrubbing and security hardening service billed at our emergency ad-hoc rate of £75/hour. (Alternatively, we can restore your site to its latest clean weekly backup at no extra cost).
• Harmony: If your site is compromised, you receive a 10% priority discount on our expert clean-up to get your digital stage safely back on track.
• Performance: You are fully covered by our 100% Clean-Up Guarantee. If an infection occurs, our security team will step in instantly to clean the database, purge malicious files, remove blacklists and completely harden your code at zero additional cost to you.

To keep our base plans as affordable as possible for standard websites, we manage specialised, high-tier business software as flat-rate monthly add-ons. Instead of you paying hundreds of pounds a year to software developers and chasing renewals yourself, we provision these tools under our secure agency licenses, absorb the renewal management and handle the extra technical testing required to keep them running smoothly. You can add these seamlessly to your plan:

• The Booking Engine +£15 / month
• The Donation Engine +£25 / month
• The Box Office Engine +£25 / month
• The Shop Booster Stack +£20 / month

All add-ons require an initial upfront setup fees for building, styling and configuration prior to launch.

We handle a lot of sites built elsewhere that come with their own premium tools. Our care plan fees are calculated based on the technical complexity and database size of managing the site, rather than the cost of the software keys. Because heavy interactive databases require private testing environments, higher backup frequencies and extra server power, they remain on their designated tiers regardless of who owns the license key.

For any background optimisation tools we choose to deploy to make your site run beautifully, such as premium speed caching software or advanced contact form builders, we cover the license costs entirely under our agency umbrella as part of your Harmony or Performance subscription.

Every single website on our network - even on our entry-level tier - benefits from our premium UK cloud infrastructure and our Global CDN network. This means copies of your website are stored on edge servers worldwide so your pages load instantly for visitors, boosting your local SEO.

As you move up to our Performance plan, we unlock specialised, High-Frequency Cloud Power with expanded memory limits. This gives heavy database sites (like online shops and busy booking systems) the extra digital muscle and automated power boosts they need to stay lightning-fast during massive, real-time traffic rushes.

Absolutely! We love welcoming externally built sites into the fold. Before we onboard any outside website, we run a mandatory Deep Health Check & Tune-up for a one-off fee of £195. We check your site's code integrity, clean out any underlying database bloat and ensure it's completely stable before hooking it up to our management dashboard.